Website Cookies

We use cookies to make your experience better. Learn more on how here


Simple, fast access to the support you need. Sorted.

We know that when you have a question about your equipment, you need fast access to a helpful guide or an expert. And we also know that when your robot needs a spare part, you need to sort that quickly and simply. So we’re proud to introduce Recycleye Support, your new customer portal from Recycleye; designed to give you exactly that.

Recycleye Support

All the support you need at your fingertips

In addition to the on-site training available from our project management team, Recycleye Support lets you access our range of guides and flashcards, designed to remind your team how to operate, maintain and troubleshoot your robot.  

Our guides are available in your language (We speak English, French, German, Spanish, Italian and Romanian) and designed to be used on-site and next to the robot.  We’ve also recorded a series of “How to” videos, created to simply explain any actions you may to perform on the robot as part of normal operations – it’s all on Recycleye Support.

Getting started on Recycleye Support

To help you get set up on Recycleye Support, we’ll need to create a login for anyone in your team that will need access. If you’d like to arrange that, or have a question, just get in touch via [email protected].

Once you have a login, you’ll be able to order the help you need and to access our range of guides and videos. You’ll also be able to:

  • Order consumables and spare parts such as suction cups and semi-rigid black tubing
  • Request support for any issue affecting your robot’s functionality
  • Track your request with a clear resolution date.

If you need access to Recycleye Support, or have a question about its use, just contact us at [email protected] and we’ll be happy to help.  Meet our Customer Support team, who are standing by to help keep your robot moving and adding value to your business.


Urbaser and Recycleye announce first AI waste sorting innovation in Spain.

Urbaser, a world-leader in environmental solutions today announced an investment in automated sorting technology with an AI-powered waste picking robot. Due to be installed in Algimia, Valencia during H1 2024, the technology is provided by UK-based technology provider Recycleye. The robot, which uses computer vision to automatically detect and sort waste, will be installed on…


Recycleye wins FANUC award for innovation and extends exclusive robot deal

FANUC UK has underlined its commitment to AI-powered robotic waste picking company Recycleye by extending its exclusive UK deal with the tech innovator, as well as internationally recognising its achievements at the FANUC Global Partner Awards. A number of global partners were honoured at the event which took place in Japan in November 2023, with…


SWEEEP Kuusakoski and Recycleye announce a first in AI-powered WEEE and metals sorting

Today, SWEEEP Kuusakoski and Recycleye announced the first successful commercial application of AI computer vision in the detection and sorting of WEEE (Waste Electrical and Electronic Equipment) in the UK. This announcement brings the use of artificial intelligence for automated sorting to WEEE and metals, which although is increasingly being used to sort household waste,…